This Accessory May Not Be Supported iOS

Purpose

iOS device / Apple Device (iPhone or iPad) says "This Accessory May Not Be Supported"

When to Use This Article

• A driver encounters the scenario described in this article and needs step-by-step guidance

Steps to Follow

This is not an issue with Encompass ELD. It has to do with the iOS device the customer is using.

This message usually means that something went wrong with the charging cable, lightning port, charger, or even software system. Here are some possible reasons for why the iOS device says "This Accessory May Not Be Supported":

• Your accessory is defective, damaged, or not Apple certified
• iOS charger cable or lighting port is dirty and not working.
• Your iOS's software is malfunctioning.
• The accessory isn't supported by your device.
• Your iOS device has a dirty or damaged connector.

How to Fix iOS Accessory May Not Be Supported

• Unplug and Plug Back the Lightning Cable

• Restart the Device
• Check Your Charger
• Check Accessory's Certification
• Inspect and Clean Your Apple Accessory
• Update the iOS System

You may need to e-mail or reach Apple support for further help or information. 

https://support.apple.com/en-us/101565