Skip to main content

Remove an ELD from Encompass

Updated

Purpose

This article explains how to delete an ELD in Encompass when it is no longer in use, and covers related cleanup actions for Drivers and Vehicles to prevent unnecessary charges and maintain accurate records.

When to Use This Article

  • An ELD device is no longer in service and needs to be permanently removed from the system.
  • A Driver will no longer use ELDs and their Data Profile should be downgraded to Essential.
  • A Driver has left the company and their employee record and Mobile User Login need to be removed.
  • A vehicle is no longer in use and should be disposed of to stop billing.

Steps to Follow

Delete the ELD

  1. Go to Settings > Vehicles tab > Connected Device List.

clipboard_eed3d533b5770f36d3002a0f77ca84739.png

clipboard_e3abe2e1d295cc59abb956930200e7773.png

  1. Locate the ELD in question, hover over the line in the table, and click the trash can icon to delete.

clipboard_e09c7df535488d99c57d2e6709573b27b.png

  1. Confirm the permanent removal of this ELD from your system.

clipboard_ed6e813c71efe3d60a565b7ebd07fdc55.png

Change a Driver's Data Profile (Driver No Longer Using ELDs)

  1. Go to Drivers > Roster > locate the Driver and click on their name.

clipboard_e26d66975cd388056cb9f6b97c8a70120.png

clipboard_e9542d009f0fecfc4dfd7fac708bce4ab.png

  1. Scroll to the Data Profile section and click Edit.

clipboard_e00d8d5c539c2d431d9aff0f7c3f8ceb1.png

  1. Select Essential Driver Management from the dropdown. This indicates the driver will not be logging hours of service, cannot access the Encompass ELD mobile application, and IFTA and ELD data will not be automatically sent to Encompass for them.

clipboard_e7789e0d65d5c1ae11f229822b3df3bc1.png

Remove a Driver Who Has Left the Company

  • See Terminating Employees in Encompass for information on terminating the employee.
  • To remove the Mobile User Login, go to Settings and select Mobile Users Logins. Locate the driver and click the trash can to delete.

clipboard_e105c92eeff7512698ef3165624d75f75.png

clipboard_e054a908b4a7a5949e9550f9aad074001.png

Dispose of a Vehicle No Longer in Use

  • If the vehicle this ELD was installed in is no longer in use, dispose of the unit so that you are not billed for it on your Encompass invoice.
  • See Disposing a Unit for more information.

What Not to Do / Common Pitfalls

  • Do not leave a Driver on a higher Data Profile after removing their ELD -- this results in unnecessary charges.
  • Do not forget to remove the Mobile User Login for terminated Drivers.
  • Do not skip disposing of vehicles no longer in use -- inactive units continue to generate billing.
  • Deleting an ELD is permanent and cannot be undone.

Escalation Path

If you are unable to delete an ELD or encounter errors during removal, contact J. J. Keller Support for assistance.

Related to

Related articles

Comments

0 comments

Article is closed for comments.

Powered by Zendesk