Switch Rulesets Using Border Crossing in Encompass ELD

Purpose

This article explains how to use the Border Crossing function in Encompass® ELD to switch between U.S. and Canadian rulesets. This feature is available only if Canadian rulesets are enabled for the company, and Drivers should contact their Administrator or J. J. Keller Support if the option is not visible. From the Encompass® ELD Dashboard, Drivers can access the Border Crossing or Change Operating Zone menu, select the new ruleset, adjust the crossing time if necessary, and confirm the change. The updated ruleset will display on the Dashboard, and drivers must acknowledge the new limits when switching into U.S. rulesets.

When to Use This Article

• A Driver is crossing the U.S.-Canada border and needs to switch their ELD ruleset.
• A Driver does not see the Border Crossing option in the menu and needs to know why.
• A Driver needs to adjust the border crossing time after the fact.

Steps to Follow

Note: This option is only available if Canadian rulesets have been enabled in Encompass. Drivers: Contact your Administrator if you do not see this option. Administrators: See Company Settings and Rules for more information on rulesets. If Canadian rulesets are not available, contact support: [e-mail] or 1-800-327-1342.

Crossing from U.S. to Canada

1. From the Encompass ELD dashboard, tap Menu in the upper right and select Border Crossing.

   ANDROID	IPHONE/IPAD
   OR	OR

2. The current ruleset is shown at the top. Select a New ruleset. To adjust the crossing time, tap Time.

   ANDROID	IPHONE/IPAD
   	(Tap on the New cycle field to select a different ruleset, if applicable.)

3. Tap OK to complete the Border Crossing. The new ruleset will display on the Dashboard.

   OR

Crossing from Canada to U.S.

1. The menu option is titled Change Operating Zone.

   

2. Select the correct U.S. ruleset.

   

3. Accept the pop-up notification acknowledging the new limits.

   

What Not to Do / Common Pitfalls

• Do not forget to perform the Border Crossing ruleset change at the time of crossing -- doing it later requires adjusting the time manually.
• Do not confuse "Border Crossing" (U.S. to Canada) with "Change Operating Zone" (Canada to U.S.) -- they are labeled differently in the menu.
• Do not expect this option to appear if Canadian rulesets have not been enabled by your Administrator.

Escalation Path

• If the Border Crossing or Change Operating Zone option is not visible, contact your Administrator to enable Canadian rulesets in Encompass.
• For further assistance, contact J. J. Keller Support at [e-mail] or 1-800-327-1342.