Update the Encompass ELD App on Android

Purpose

This article provides instructions for Android users to update the Encompass ELD app to the latest version, ensuring optimal performance and uninterrupted service.

When to Use This Article

• A driver needs to update the Encompass ELD app on their Android device.
• A driver reports issues that may be resolved by updating to the latest app version.
• An administrator is instructing drivers to update the app before a rollout or feature change.

Steps to Follow

1. Tap the Google Play Store icon.

2. In the search bar at the top, type Encompass ELD. Tap the Encompass ELD app in the search results.

3. Tap Update and Accept any terms and conditions.

4. Once the update is complete, tap Open to launch the Encompass ELD app.

What Not to Do / Common Pitfalls

• Do not skip app updates. Running an outdated version may cause performance issues or service interruptions.
• Do not update the app while in the middle of an active driving session. Complete the session and log out first.
• Do not confuse similar app names in the Google Play Store. Ensure you select the correct Encompass ELD application.

Escalation Path

• If the Update button does not appear, verify the device is running a compatible Android version and has sufficient storage space.
• If the app does not function correctly after updating, clear the app cache, or uninstall and reinstall. Escalate to Encompass ELD support if the issue persists.