Common ELD Driver Questions (FAQ)

Purpose

This article compiles frequently asked questions and recommended articles for Drivers using ELDs and the Encompass® ELD mobile application. It serves as a quick-reference guide linking to detailed instructions for common Driver tasks.

When to Use This Article

• A Driver is new to ELDs and needs to know how to get started.
• A Driver has a question about downloading the app, connecting to the ELD, editing logs, entering fuel receipts, or using special driving conditions.
• An Administrator or trainer needs a single page of links to share with Drivers for self-service support.

How do I get started with ELDs?

• Training Checklist
• Additional Training Items Checklist
• ELD Driver Training Videos
• ELD Driver Training Guides

How do I download the Encompass® ELD mobile application?

• Download the Encompass® ELD Application (contains instructions for both Android & iOS)

How do I connect to my ELD? (Including Bluetooth Information)

• Connecting to the ELD (Android™)
• Connecting to the ELD (iPhone®/iPad®)

What is the Fleet ID / Activation Code?

If this is your first time logging into the Encompass® ELD application, you will be asked for a Fleet ID. This should have been provided by your company. The Fleet ID allows Encompass® ELD to identify the correct Encompass account to send and receive data from.

How do I update my ELD app?

• Update the Encompass® ELD Application — Android™
• Update the Encompass® ELD Application — iPhone®/iPad®
• Updating the Encompass® ELD Application on a Compliance Tablet

How do I view my hours & clocks?

• Viewing Hours/Clocks

How do I edit a log?

• Adding Log Events in Encompass® ELD for Android™
• Editing Log Events in Encompass® ELD for Android™
• Adding Log Events in Encompass® ELD for iPhone®/iPad®
• Editing Log Events in Encompass® ELD for iPhone®/iPad®
• View and Edit Trip Info
• Managing Pending Log Edits (Android)
• Managing Pending Log Edits (iPhone®/iPad®)

Where can I find more information on inspections / DVIR?

• Adding Vehicle Inspections (DVIR) for Android™
• Adding Vehicle Inspections (DVIR) for iPhone®/iPad®

How do I enter a fuel receipt?

• Entering a Fuel Receipt

How do I use special driving conditions?

• How to Use Personal Conveyance
• How to Use Yard Moves
• Additional Training Items Checklist

What Not to Do / Common Pitfalls

• Do not skip the Training Checklist before going live. Drivers who have not completed training may make errors in their logs that affect compliance.
• Do not use the wrong device-specific guide. Android and iPhone/iPad instructions differ — always follow the guide for your device.

Escalation Path

• If a Driver's question is not answered by any of the linked articles, contact J. J. Keller Technical Support for further assistance.