Request a Cancellation

Purpose

Use this article to submit a request to cancel your J. J. Keller transportation products and services, including Encompass®, Dash Cams, Compliance Tablets, VT100 devices, and Geotab integrations. Provide the necessary information including your contact information and reason for cancellation so our team can review and process your request. Providing complete information helps our team review your request and contact you if additional details are needed.

Before You Submit Your Request

To help us process your request as quickly as possible, please provide as much information as you can about the products or services you would like to cancel.

Important:

• Cancellation requests must be submitted by the Account Administrator.
• If you are not the Account Administrator, the Account Administrator will need to contact us to authorize the cancellation.
• Depending on the product or service being cancelled, additional information or a release form may be required.
• Once certain products or services are cancelled, they may not be eligible for reactivation.
• If you are cancelling your Encompass account, access to the system and company data may no longer be available after the cancellation is processed. We recommend exporting any reports, attachments, or other data you may need for future reference before your cancellation takes effect. Also, all devices within the account will be cancelled and some may not be available for reactivation.

Submitting Your Request

Please include the following information when submitting your cancellation request:

• Full Name: _________________________________
• Email Address: _________________________________
• Phone Number: _________________________________
• Company Name: _________________________________
• Product or Service Being Cancelled: _________________________________
• Reason for Cancellation: _________________________________

Product-Specific Information

Encompass

If you are requesting cancellation of your Encompass account, be sure to save or export any reports, attachments, or other information you may need before the cancellation is processed. Also, all devices within the account will be cancelled and some may not be available for reactivation.

Compliance Tablets

Please specify the IMEI numbers for the tablets you want cancelled. Carefully verify the devices being cancelled, as cancelled tablets cannot be reactivated under J. J. Keller's data plan.

If applicable, indicate whether you are cancelling:

• Specific tablets only
• All tablets on the account

Along with providing the information above, you'll also need to complete the Compliance Tablet Release Form and email it to [e-mail]. Once reviewed, we will remove the tablets from our data plan and provide you with unlocking instructions. Note: If you are cancelling ALL tablets, please check the box on the form.

• Compliance Tablet Release Form Link: Compliance Tablet Release Form

Dash Cameras

Please provide the serial numbers for the cameras you would like removed from service. Additional documentation may be required before the cancellation can be completed.

VT100 Vehicle Tracking Devices

Please provide the serial numbers of the VT100 devices being cancelled.

Geotab Vehicle Tracking Devices

Please provide the serial numbers associated with the devices you wish to cancel. Please note that cancelled Geotab devices may not be eligible for reactivation and replacement hardware may be required if service is re-established in the future.

What Happens Next?

After we receive your request:

1. Our team will review the information provided.
2. We may contact you if additional details, device information, or documentation are needed.
3. If release forms are required, they will be sent to you for completion.
4. Once all required information has been received and reviewed, your cancellation request will be processed.
5. You will receive confirmation and any applicable next steps.

Need Assistance?

If you have questions before submitting your cancellation request, contact J. J. Keller Product Support for assistance at 1-800-327-1342 or email us at [e-mail].