Find Answers to Common Encompass Admin Questions

This article serves as a central FAQ and Resource Guide for Encompass Administrators, providing quick access to key setup, management, and training materials. It links to resources on getting started with Encompass and ELDs, adding and managing users, resetting passwords, and installing ELDs. Additional topics include Driver Training materials, adding Drivers, editing logs, configuring Yard Move/Personal Conveyance, DVIR Management, entering fuel tax data, and viewing product updates. It also provides billing and invoice support resources. The guide consolidates essential tools and articles to help Administrators efficiently manage Encompass operations.

How do I get started with Encompass and ELDs?

Admins:

Admin Checklist for Getting Started with Encompass and ELDs

ELD Setup & Management for Encompass

How do I add other Encompass Users?

See this article for more information on adding Encompass Users: Adding/Editing Encompass Users

See this section of resources to assist with managing other aspects of Encompass Users: Managing Encompass Users

How do I reset my password if I forgot it?

See this article to walk through password resets: Reset Password for Encompass

Where can I find ELD Driver Training?

Training Checklist 

Additional Training Items Checklist

Written Guides: ELD Driver Training Guides
Video Guides: ELD Driver Training Videos

How do I install an ELD?

Equipment and Installation

How Do I Add A New Driver?

Adding an Employee/Driver

WHAT IS the Fleet ID?

*Encompass ELD Fleet ID, Usernames, and Passwords*

How Do I Edit a Log?

For Encompass Admins: Editing an ELD Log

For Encompass Admins: Log Edits View

How do I allow my drivers to use Yard Move/Personal Conveyance?

Company/Hours of Service Rules (Information on how to set up Yard Move/PC ability at an overall company level)

Employee Rules (Information on how to set up Yard Move/PC ability at an individual employee level)

Where Can I Find DVIR (Driver Vehicle Inspection Report) Information?

View a DVIR

Manually Entering a Vehicle Inspection (DVIR)

DVIR Settings

How do I enter Fuel Tax information?

Fuel Tax (Section that provides links to various topics around Fuel Tax)

Where can I find information about product updates?

For more information on the latest updates and product releases, see: Product Releases

I have a question about my bill/invoice. Where can I find more information about it?

See this article and video inside for more information about billing/invoices: Understanding Your Invoice