Monitor Driver Hours Available Using Encompass ELD

Purpose

This article explains how to view and monitor Driver Hours using the Encompass® ELD Hours Available view. Administrators can access this by navigating to Drivers > Hours of Service and selecting the Hours Available tab. This view updates once per hour from the mobile application, and it reflects Violations immediately if the Driver goes into a HOS Violation (provided there is network connectivity). It helps track a Driver’s location, dispatch availability, and remaining hours in the day or week.

When to Use This Article

• A customer needs to check a driver's remaining available hours for driving, daily on-duty, or weekly on-duty.
• A customer wants to track driver location and dispatch availability.
• A customer asks why a driver is not showing up on the Hours Available list.
• A customer wants to export hours available data to Excel.

Steps to Follow

Locate the Hours Available View

1. Go to Drivers > Hours of Service and select the Hours Available tab.

   

2. Review the available columns:

   • Employee Name and Employee Code
   • Company Level (Location)
   • Is Qualified -- Based on Driver Qualification file. If marked as not qualified, the driver may have expired or missing qualification items.
   • Duty Status
   • Driving Hours Available
   • Daily Hrs. Available -- Starts ticking down once connectivity to the driver is established.
   • Weekly Hrs. Available
   • Hrs. Available -- Defaults to the lowest value between Driving, Daily On Duty, and Weekly On Duty hours available.
   • Break Max Hrs. Available
   • Unit Number
   • Open DVIR -- Marked Yes if there are open defects on the last DVIR submitted. See Handling DVIRs with Defects.
   • Trailer Number
   • Last reported -- Updates once an hour after the driver logs in, connects to the ELD, and has internet connection.
   • Map -- Clicking the location marker opens the driver map.

   

3. To customize which columns are visible, click the blue caret near the top right of the list to open the options panel.

   

4. Click on a Driver Name to view their log records and hours details.

   

Export Hours Available to Excel

1. Click Export to Excel at the top of the table to download a snapshot.

   

NOTE: You must be configured with ELDs to see this view.

What Not to Do / Common Pitfalls

• Do not rely on the Hours Available view for real-time data -- it updates once per hour (unless a violation triggers an immediate update).
• Do not assume a missing driver means they are not on the road -- they may lack internet connectivity or may not be logged into the ELD.
• Do not confuse "Hrs. Available" with "Driving Hours Available" -- Hrs. Available is the lowest of driving, daily, and weekly hours.

Escalation Path

• If a driver's hours are not updating despite being logged in and connected, verify internet connectivity on the driver's device. If connectivity is confirmed, contact J. J. Keller support.
• If the Hours Available tab is not visible, confirm the account is configured with ELDs.